Biography
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Startup Offers Gift Card Exchange
A new Web gift card exchange could shake up the gift card space, with cards selling to consumers for less than face value and retailers…
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Cyber-Thieves Targeting Smaller Retailers
As the established large e-commerce sites pour millions of dollars into security and enterprise-league hardened point-of-sale systems, cyber-crooks have been giving more attention to much…
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On Handicapped Access, Target Fights the Wrong Fight for the Wrong Reason
When a federal judge in California agreed that a lawsuit from the National Federation for the Blind can proceed against Target, e-commerce executives should have…
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Will Buy.com’s Video Comments Change E-Commerce?
Think of it as a marriage between Amazon’s consumer review comments and YouTube’s homemade videos. But will anyone turn little movies into big money? Buy.com…
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E-Tailers Listen Better with People, Worse with Servers
Two new reports show that retailers are getting better at answer customers’ e-mail, but this summer’s load handling statistics predict a very crashy Christmas. If…
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Guess CIO Buries Weak Search Engine
Even CIOs at billion-dollar retailers have to put their jeans on one upgrade at a time. But Guess CIO Michael Relich found himself in an…
