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CRM Apps Exploit E-Mail Ties
One reason often given for failed customer relationship management projects is that salespeople prefer to do most of their work through their e-mail clients. Two…
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Prophet 3.0 Enterprise
Prophet 3.0 Enterprise isn’t a full CRM system; rather, its core functionality is SFA (sales force automation), with some integrated e-mail marketing tools. The product…
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BizAutomation
As a Web-based application, BizAutomation doesn’t integrate as tightly at the client level as Prophet 3.0 Enterprise does. However, BizAutomation runs on an Exchange server…
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Site Sheds Light on Workflow Jargon
Anyone looking at BPM solutions should start at the Workflow Management Coalition’s Web site, www.wfmc.org, and look at the Workflow Management Coalition Terminology & Glossary.…
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Microsoft IM Platform Bridges Gaps
With its new ability to extend collaboration to Office productivity applications and to bridge communications among organizations, Microsoft Corp.’s Live Communications Server 2005 is a…
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Thunderbird Gets Messages Out
The Mozilla Foundation’s Thunderbird 1.0 is a serviceable messaging application, albeit one without the group calendaring features of IBM’s Lotus Notes or Microsoft Corp.’s Outlook.…
