Recent Articles
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Cloud-Based Content Centers Bring Savings: Report
Contact centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five-year period by utilizing cloud-based offerings rather than installing equipment in their own facilities, according to a new Frost & Sullivan report, “Premise Vs. Hosted Contact Center: Total Cost of Ownership Analysis.” The study…
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Symantec.cloud Enhances Portfolio of SAAS Services
Security, storage and systems management specialist Symantec announced that customers will now benefit from enhancements to the Symantec.cloud portfolio of SAAS services. The company announced a number of service enhancements, which are designed to bring more of Symantec’s technologies to the cloud and offer increased flexibility of choice to SMBs (small and midsize businesses). Service…
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CA Looking to the Channel for Cloud, Midmarket Growth
CA Technologies is betting its future on the cloud, virtualization management and software as a service, the company told partners at its Global Partner Summit in New York City this week, but it will need its partners to help it succeed. The company is also looking to expand its presence in the midmarket and “emerging…
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Federal Cloud Could Leave VARs Behind
VARs and Systems Integrators who sell to the Federal government may face a shrinking universe of sales opportunities, but don’t blame the budget directly. It’s the cloud’s fault. The cloud and a reduced IT footprint have been goals of the Executive Branch for more than a year now, but deficit-reduction measures will accelerate cloud adoption…
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How Is Cloud Computing Changing the Supply Chain?
By Sam Liu Imagine a world without grid-based electrical service such as those provided by large utility companies. What would that look like? You’d have an ecosystem of companies that manufacture generators, distributors who stock an inventory in various regional locations, and a community of resellers and service providers who would offer electrical service to…