Recent Articles
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Mobile Users at Home on the Web, Report Finds
A report from Pew Research found as of May 2010, 59 percent of all adult Americans go online wirelessly, via a smartphone or on a notebook using a mobile broadband card. Roughly half of all adults (47 percent) use a notebook go online in this way, up from the 39 percent who did so at…
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Lenovo Services Sales to be All Channel-Led
Lenovo has introduced a new partner services program called Blueprint that the PC maker says distinguishes it as a channel friendly vendor, even as other hardware vendors such as Dell and HP, which have acquired their own services businesses such as Perot Systems and EDS, have created concern about channel conflict. “There’s a lot of…
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HP Data Vault Series Gets Level Platforms Managed Workplace
Managed services software specialist Level Platforms (LPI), which offers software for IT solution providers servicing small and midsized end customers, announced its remote monitoring and management software, Managed Workplace, would now be available on the HP StorageWorks X500 Data Vault Series. The company said the expansion would help allow managed service providers (MSPs) address the…
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Exit Interview: Ingram’s Justin Crotty
Five years ago, it was hard to find any support from distribution for managed services tools or business models. Recognizing the growing interest in services-based technology delivered through the channel, Ingram Micro’s Justin Crotty – vice president of services, North America—founded Seismic, which provided hosted solutions, tools and technical support to VARs transitioning to the…
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Microsoft vs. Google: The Battle to Own Productivity Apps in the Cloud
As vendors build out aggressive cloud strategies, two behemoths are going toe-to-toe for marketshare in the office productivity applications space. Although Google beat Microsoft to the punch in the cloud computing world with the launch of its successful Google Docs portfolio of cloud applications, Microsoft has been playing catch-up lately, announcing a stronger commitment to…
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8 Books for Managed Services Success
8 Books for Managed Services Success Foundations of Service Level Management by Rick Sturm and Wayne Morris SamsApril 2000Though a fair amount of the content in this primer is directed toward maintaining internal service levels, it also dedicates plenty of information to service providers looking to maintain SLAs. No Title Service Agreements for SMB Consultants—A…
