Recent Articles
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Tech Support and Customer Service: High-Touch or Phone Tree?
Calling into a lot of tech support lines these days is at best a chore and at worst a headache-inducing and time-consuming exercise in futility and frustration. Maybe you have an easy problem that can get solved right away by the level-one engineer who answers the phone. But more likely you will go through a…
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Ingram Micro Targets Midmarket, Enterprise with Nimsoft Managed Services
Distributor Ingram Micro is taking its Seismic managed services offering to providers who target midmarket and enterprise business customers with the addition of Nimsoft Monitoring Solutions. The deal will enable Ingram Micro partners in the United States and Canada to offer business service management, dashboards, SLAs, application monitoring services and other management features to their…
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Chalk, Ex-MSP Star, Pleads Guilty to ID Theft
Former managed services pioneer and shining star of the channel Terrence Chalk has ended a three-year criminal battle by pleading guilty Aug. 31 to several charges of identity theft and fraud, according to press reports. Chalk, the former CEO of the defunct MSP Compulinx Managed Services of White Plains, N.Y., will face up to seven…
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Equipment Leasing and HaaS: What’s the Difference?
Seems like every year, some vendor or group of solution providers starts pushing the idea of customers leasing hardware – servers, routers, switches, firewalls, storage arrays, etc. Just as you do with cars (or we did before the credit crisis), a business would lease the hardware in their data center and contract with the solution…
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Salesforce.com Eyes VARs as Cloud Computing Partners
Salesforce.com on Wednesday threw a stake in the ground to demonstrate that its cloud computing platform offers a viable profitability engine for its partners. The software-as-a-service pioneer launched a new reseller partner program that allows consulting VAR partners to resell Salesforce.com’s Force.com enterprise cloud computing platform. The company is looking for partners to resell the…
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FastBack Technology Makes Tivoli Storage an MSP Tool
IBM’s Tivoli Storage technology has gotten more relevant for managed service providers and midmarket customers. That’s because IBM’s Tivoli Storage now offers functionality that enables data protection and recovery of data in remote locations and smaller locations in the form of FastBack. IBM acquired the technology last year when it bought FilesX, a company that…