Recent Articles
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SAAS or On-Premise E-mail: Which is Best?
No application has succeeded in superseding e-mail as the killer app of modern business. While few people think of e-mail as being a business-enabling tool, few people would want to run their business without persistent access to digital messages from employees, contractors, suppliers, partners and—most of all—customers. Microsoft Exchange has long held the dominant title…
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Delivering on the Managed Services Promise
In four years of writing about managed services, I have often pondered what fulfillment of the promise of this business model will look like. Today managed services get a lot of good press. You could say the model has been elevated to messianic levels as a kind of savior for a channel that faces declining…
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Competition to Increase Among Master MSPs
Interest in subscription-based IT services is growing, but many solution providers that have yet to embrace managed services or software as a service (SAAS) still don’t quite know how to make the transition. For them, partnering may be the best approach. With that in mind, Network Depot has launched a service that takes a lot…
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Turning the iPhone, iPod Touch into Support Tools
Apple’s iPhone has been starting to popup in the enterprise as a unified communications device, forcing solution providers and IT staffers to find ways to leverage Apple’s consumer-orientated device. The iPhone isn’t the only Apple product to make the jump from consumer product to business tool. The same can be said for the iPod Touch,…
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Perils of Switching MSP Platforms
Andy Harper can’t fathom the idea of switching from his current managed services platform. As the chief information officer of MSP Gaeltek, he knows all too well the pain and effort it takes to implement and learn the software. Gaeltek, based in Manassas Park, Va., has used vendor Level Platform’s technology for more than four…
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Survey Switching Managed Services Platforms
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