Recent Articles
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Replacing the ‘M’ in MSP With Other Terms
What service can you offer that is not managed? The delivery of any service must be managed to assure quality, so calling it a “managed service” is somewhat like referring to “wet water.” Many service providers are dropping the superfluous word “managed” and replacing it with a wide variety of others in an effort to…
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Atera Makes Benchmarking Service Available to MSPs
Looking to offer managed service providers a platform to manage their operations, Atera is making available a Benchmark service through which MSPs can employ a range of metrics to show how their organizations are performing in comparison to their competitors. Using data collected from hundreds of managed service providers that use the Atera platform, an…
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API Economy Brings Demand for Managed Services
APIs API Economy Brings Demand for Managed Services Enthusiasm is picking up for digital business projects based on APIs. Also beginning to build is interest in managed services surrounding API projects. APIs at the Heart of Digital Business 50% of respondents use APIs; 46% of respondents currently have a digital business initiative that requires use…
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MSPs’ New Needs Call for New Incentive Programs
By Christopher Becwar As the number of managed service provider businesses continues to grow, so do the challenges for manufacturers to incentivize them. MSPs are increasingly being brought on to manage cloud-based solutions, meaning their businesses focus on subscription value for clients, not on hardware installs. That should flag manufacturer attention as their business focus…
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The Rise of Workspace as a Service
In the last several months, a new class of cloud services known as workspace as a service (WaaS) has started to pick up momentum. Instead of thinking in terms managing desktops, these cloud services provide a more comprehensive offering that combines both the desktop and the applications that an organization might want to use. The…
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Autotask Moves to Meld PSA and RMM Tools
The battle for control over the backend operations of managed service providers (MSPs) has intensified now that Autotask has made remote management and monitoring (RMM) tools available alongside its existing professional services automation (PSA) software. As the latest provider of PSA or RMM software to expand into either category, Autotask with the release of its…
