Recent Articles
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Genesys Unveils New AI Product and State of CX Report
The products include a Supervisor Copilot and Virtual Supervisor, both aimed at automating managerial tasks. Plus, how consumers see AI in customer experience.
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ConnectWise Makes Series of Announcements to Drive MSP Value
The company unveiled RMM and PRA enhancements in addition to removing costs associated with security and backup capabilities in its Asio platform.
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Cisco Opens the Door for Agentic AI Collaboration
Cisco announces new AI capabilities in the Webex suite of solutions, targeting customer experience improvements, meeting enhancements, and Apple AirPlay support.
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Backblaze to Deploy Services at Cologix Toronto Data Center
Backblaze’s expansion into TOR3 allows the organization to offer cloud storage solutions that meet local regulations on data storage in Canada.
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NSITSP Opposes CISA Changes: Fears Reduction in Effectiveness
The founder and current president of NSITSP discuss CISA’s pivotal role in safeguarding the country’s critical infrastructure and how changes impact MSPs.
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Rafay and Netris Partner to Rapidly Scale AI Capabilities
The organizations will create secure, isolated computing environments where multiple enterprises can leverage shared GPU cloud infrastructure without risk.