Recent Articles
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Site Helps Retailers Tout Local Deals
One problem that retailers have with the World Wide Web is that it’s so … well … worldwide. A group of newspaper publishers tried to address that issue Thursday with the launch of a Web site intended to match consumers looking for specific products with local retailers that have those products on special promotions. The…
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Easy SIP-ing
The beauty of SIP (Session Initiation Protocol) is that it’s a real standard. Unlike earlier IP telephony standards such as H.323 that were more notable in their exceptions and proprietary extensions, SIP devices are designed to work together. Even better, for the most part they do. For example, Pingtel Corp.’s PBXes are designed to work…
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Salesforce.com Touts Customer-Service Apps
Seeking to diversify beyond its sales-force-automation roots, Salesforce.com on Wednesday introduced a new on-demand call center and help desk application service called Supportforce.com. The new service will allow companies to set up call centers, contact centers, help desks and other customer-service systems without installing and maintaining software at their own headquarters. Instead, customers will log…
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NewsGator Gains Partners to Extend RSS Reach
News feed aggregator NewsGator Technologies has struck new partnerships to expand its enterprise sales and tie its online service with other desktop newsreaders. NewsGator on Wednesday announced a co-marketing agreement with Six Apart Ltd., one of the leading makers of Weblog software, and integration of subscription information from its Web-based aggregation service with FeedDemon, a…
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Authorize.Net Battles Extortion Attempts
Corey Mandell knew things weren’t good when he got the ransom letter. Mandell had experienced such things before, and he knew that Authorize.Net, a Bellevue, Wash., credit card processing company, would be in for a tough time. What he didn’t realize until later is that it would be much worse than he had anticipated. The…
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New Bagle Variant Raises Alarms
A new variant of the Bagle worm is showing more prevalence than usual, according to anti-virus companies. The new version is known by a variety of names: McAfee Inc. calls it Bagle.az, Trend Micro Inc. has dubbed it Bagle.AM and Symantec Corp. refers to it as Beagle.AR. All three companies have elevated the threat level…
