Recent Articles
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Siebel, EDS Ink BPO Deal
Siebel Systems Inc. and Electronic Data Systems Corp. this week will announced a partnership to help companies avoid many of the costs and complexities of managing customer relationship management systems in enterprises. The companies will announce EDS’ plans to add Siebel’s software to its BPO (business process outsourcing) services. The pact calls for EDS employees…
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IT Admins Not ‘Trusting’ SP2 Security
More than two years after company officials claimed Microsoft Corp. would emphasize security over features in all products, the whopping update to the company’s Windows XP operating system is being hit for introducing new vulnerabilities. IT administrators and security experts who have had a chance to install, work with and investigate the changes Windows XP…
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Users Delay SP2 Rollouts
Many enterprise IT managers are delaying for months any rollout of Microsoft Corp.’s long-awaited and often-delayed Windows XP Service Pack 2, saying it is breaking too many of their applications. As a result of the customer push back, Microsoft, of Redmond, Wash., last week delayed the automatic delivery of SP2 through Windows Update/Automatic Update until…
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Software Integrates Cisco VOIP with Microsoft CRM
Cisco on Monday announced the release of the Cisco CRM Communications Connector for Microsoft Business Solutions CRM. This new software program, which is available at no cost to qualified Cisco Systems Inc. channel partners, integrates Cisco IP Communications—Cisco’s suite of VOIP (voice over IP) technologies—with Microsoft CRM. Its target audience is SMBs (small and midsized…
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Channel Tapped to Jump-Start Home VOIP
Voice over IP has been a slow starter in the residential/small office market. “The VOIP-in-the-home market hasn’t been much of a business,” acknowledged Dan Schwab, vice president of marketing at D&H Distributing Co. Inc. He said VOIP primarily has gained traction among large enterprises with the appropriate infrastructure to roll out the technology. Click here…
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When VOIP Projects Slip
When VOIP vendors and service providers land contracts with big-name enterprises, their marketing departments push hard to get customer clearance to announce the win. Clearance obtained, they kick their keyboards into high gear, issuing news releases. When those same contracts suffer untimely termination, it takes someone with fine hearing and an unusually long industry memory…
