New AI tools from Pia streamline MSP help desks with automated ticketing, triage, and billing, freeing technicians for higher-priority tasks.

Cisco unveils its 360 Partner Program, introducing new designations, a two-tier certification structure, and an $80 million investment in partner education.

EchoStor promotes Daniel Clydesdale-Cotter to CIO, highlighting focus on AI, innovation, and enhanced client value in recent leadership moves.

Moovila expands its AI-driven project management solutions with a new Autotask PSA integration, offering MSPs enhanced visibility and automated workflows.

Cynomi introduces its vCISO Academy, offering free resources to help MSPs and MSSPs enhance security offerings and bridge capability gaps.

Sophos to acquire Secureworks in $859M deal, boosting cybersecurity capabilities with XDR integration. Deal to close in early 2025.