Recent Articles
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Why You Lose Your Customers
by John Hlavac Are your customer interactions working fabulously for everyone involved — for you, your organization and your customer? If so, great! If not, when do you plan to fix that? Why not now? I have seen faithful customers lost because the solution provider assumed the customer would never leave. Or maybe they didn’t…
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Home-Based Businesses Grew in 2010: AMI Report
There was an 11 percent increase in those who started their home-based business due to downsizing last year in the United States last year, according to a report from AMI Partners. The report noted last year sole proprietorships made up two-thirds of the home-based business market, this year it is only one-third of the total…
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Apple iPad 2 Unveiled by Steve Jobs
SAN FRANCISCO, March 2 (Reuters) – A thin but energetic Steve Jobs made a surprise return to the spotlight on Wednesday, taking the stage to unveil Apple Inc’s new iPad and drawing a standing ovation. The Silicon Valley legend has been out on medical leave since late January and his reappearance, in trademark turtleneck and…
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Display Size
Display Size One of the key draws to the iPad is that it offers a big, 9.7-inch display. That’s important. In order for employees to perform their daily tasks, they need to have an adequate screen size to do so. A 7-inch display, like that on the Samsung Galaxy Tab, won’t cut it. But a…
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Salesforce.com Incorporates Twitter, Facebook in Service Cloud 3
NEW YORK—Salesforce.com unveiled its Service Cloud 3 platform March 3, coupling the announcement to a high-profile event at New York City’s Javits Center headlined by CEO Marc Benioff. The third iteration of Salesforce’s cloud-based customer service platform lets businesses analyze and respond to customer feedback filtering from social networks such as Twitter and Facebook. The…
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Cisco Partner Summit Report: Big Private Cloud Growth Ahead
NEW ORLEANS — Cisco told channel partners gathered here this week for the Cisco Partner Summit that it’s not looking to become a cloud provider itself. Rather, Cisco executives said, the company wants to enable channel partners to build cloud architecture and develop cloud services to sell to customers using Cisco gear. To help, Cisco…
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