Observability and IT management vendor SolarWinds recently announced new next-generation solutions to assist enterprises with IT operational resilience.
These new enhanced solutions integrate expanded capabilities across observability, incident response, service management, and AI-powered automation to help IT teams navigate hybrid environments, accelerate issue resolution, and ensure business continuity in a complex hybrid IT landscape.
“Learning and adapting, one of the core pillars of operational resilience, have been at the heart of success for SolarWinds over the past 25 years,” said Sudhakar Ramakrishna, CEO of SolarWinds. “Our mission is to share the knowledge with our customers, equipping them with solutions that help them navigate the IT operational resiliency challenges of today and tomorrow’s dynamic IT landscape.”
The SolarWinds integrated portfolio of observability, incident response, and service management, powered by SolarWinds AI, addresses challenges for IT teams such as alert overload, data siloes, and lengthy resolution processes.
The enhanced solutions across the SolarWinds portfolio include:
- SQUADCAST Incident Response: This solution is new to the SolarWinds portfolio and unites people, processes, and technology while providing a proactive, structured approach to incident response and resolution. The solution offers AI-powered alert isolation, on-call management, multi-source alert correlation, standardized runbooks, status pages, and Microsoft Teams and Slack integration for incident swarming, establishing faster issue identification to minimize downtime, reduce remediation time, and maintain operational resilience.
- SolarWinds Observability: Supporting expanded hybrid IT awareness with deeper and broader single-pane-of-glass visibility across all major cloud providers– including GCP, AWS, Azure, and on-prem environments– this expanded solution ensures a unified and detailed view of an organization’s entire hybrid IT environment, enabling proactive management and optimization. It includes AI-powered Log Insights to identify critical insights from large volumes of log data, identifying patterns, anomalies, and trends to indicate potential issues, aiding in proactive problem-resolution and improved operational resilience by detecting issues before they become major incidents. Additionally, Root Cause Assist leverages SolarWinds AI to help identify the underlying causes of problems or issues by analyzing data and providing rich, contextual insights, automating and accelerating the analysis of application performance issues.
- SolarWinds Database Observability: With SolarWinds AI Query Assist, enterprises can improve database queries by automatically analyzing query patterns and suggesting optimal query rewrites. This provides more accurate and efficient query optimization, helping DBAs enhance efficiency and lower production costs caused by excessively long-running queries.
- SolarWinds Service Desk: This solution includes SolarWinds AI Runbook generation to automate manual and time-consuming tasks, such as compiling and formatting pre-written operational guides into new Runbooks with standardized resolution processes that enhance operational efficiency and improve incident response times. It includes data masking to improve an organization’s compliance with governance and industry regulations of PII, PCI, and sensitive data by masking sensitive information and preventing inadvertent sharing.
“One of the biggest concerns we hear from customers is how to stay resilient amid rapid technological advancements and economic pressures,” said Cullen Childress, Chief Product Officer at SolarWinds. “Every new wave of change– from digital transformation to generative AI– feels like a storm threatening their business. They need solutions that not only help them adapt, but also strengthen their ability to thrive in the face of disruption.”
GenAI and data have played increasingly greater roles in the channel in recent years. Read more about AWS’ GenAI solutions developed for data management from late last year.