Xurrent’s AI-powered IT Service Management (ITSM) platform has been approved for integration within N-able’s Technology Alliance Program (TAP) ecosystem. This allows the organization to deliver ITSM capabilities for managed service providers (MSPs) by integrating with N-able’s N-central remote monitoring and management (RMM) solution.
Integration adds automated ticketing, workflows, and more for Xurrent users
With the integration, Xurrent customers can now leverage automated ticket creation, intelligent workflow automation, and real-time system monitoring directly within N-central. This will allow MSPs to streamline IT operations, reduce manual workloads, and proactively manage infrastructure events more efficiently.
“This integration aligns with our vision of empowering MSPs with cutting-edge automation and service management capabilities,” said Phil Christianson, chief product officer at Xurrent. “Being part of N-able’s Technology Alliance Ecosystem validates the power of our platform and helps ensure that MSPs can effortlessly integrate intelligent ITSM workflows into their existing N-central environments.”
Further, this new integration will provide MSPs with enhanced visibility and automated issue resolution. This will allow teams to respond swiftly to system events, monitor device health, and track critical maintenance tasks. With Xurrent’s AI-driven automation into N-central, MSPs can significantly enhance operational control while optimizing resource efficiency.
“The robust capabilities of Xurrent’s ITSM solution align perfectly with N-central’s powerful feature set,” said Riley Sexton, general manager of RMM at N-able. “We’re always excited to see real-world stories like this come to life as we seek to broaden our open Ecoverse vision to bring the capabilities our partners need most. This integration with Xurrent gives our partners what they want the most: a more efficient way to operate.”
N-able’s N-central RMM solution
Integrating with N-able’s N-central RMM solution is a strategic connection for Xurrent, enabling businesses to monitor, manage, and secure IT environments efficiently.
The RMM solution is designed for MSPs and IT teams to manage, monitor, and secure IT environments at scale. The key features of N-central include:
- Remote Monitoring: Centralized management of devices, networks, and endpoints.
- Automation and Scripting: Automates repetitive tasks such as software updates, patches, and system checks.
- Patch Management: Automatically deploys security updates to Windows, macOS, and third-party applications.
- Endpoint Security: Includes antivirus, malware protection, and monitoring tools.
- Backup and Disaster Recovery: Ensures data protection with cloud and local backups.
- Network Monitoring: Tracks uptime, performance, and network health.
- Multi-Tenant Management: Ideal for MSPs managing multiple clients from a single dashboard.
- Reporting and Compliance: Generate reports for compliance audits and system performance insights.
By joining N-able’s TAP Ecosystem, Xurrent’s integration will give MSP customers a seamless experience seeking to elevate their IT service management capabilities. It will allow organizations to simplify IT operations, enhance ticket resolution efficiency, and strengthen customer service through proactive automation.
N-able has been busy in 2025 with bringing more support to MSPs. Read more about N-able’s recently launched AI-powered developer portal to automate development tasks and the ability to create custom solutions.