Third-party support and services provider Rimini Street recently announced a new capability that expands the company’s solutions into the Workday ecosystem. The company’s Chief Product Officer, Chief Marketing Officer, and Executive Vice President of Global Transformation, David Rowe, sat down with Channel Insider to explain how the company partners with leading enterprise vendors and why adding Workday benefits existing and new customers.
New Workday support targets customer demand in enterprise workflows
This announcement marks Rimini Street’s recent recognition as a Workday Application Management Services (AMS) Partner. The designation has fueled the new Rimini Manage™ for Workday services offering.
According to the company, enterprise IT teams using Workday Financials, HCM, and Adaptive Planning can now:
- Offload routine support work to Rimini Street’s 24/7 global team of experts, scaling support up or down as business needs change
- Eliminate the pressure of recruiting and retaining skilled Workday staff in a tough talent market
- Redirect time and budget toward high-impact initiatives like enterprise AI, automation, and workflow improvements
“As a global company that also leverages Workday solutions, Rimini Street is pleased to offer other organizations our ultra-responsive, proven support and services, providing an alternative to the complexities of directly managing Workday-knowledgeable staff, delivering significant cost efficiencies and greater operational leverage from their Workday investment,” said Seth Ravin, CEO of Rimini Street, in a statement. “Today we serve more than 300 clients who also leverage Workday, and have helped Workday customers with a variety of needs. With the launch of Rimini Manage for Workday, clients can achieve better business results with their Workday investments.”
Rowe said the company targeted Workday partly because many of its customers have already migrated to the popular HR platform. Rimini Street saw an opportunity to add new service lines for customers with Workday on their transformation roadmap.
“We help organizations get to Workday, and then we can manage and optimize their software so they can focus on other goals,” Rowe said.
Rimini Street also offers support and services for SAP, VMware, and other top ecosystems
Rimini Street is now positioned to support the more than 1 million enterprises worldwide that rely on SAP, Oracle, and VMware, in addition to the new Workday offering and various other SaaS solutions. The company’s Smart Path process addresses similar challenges across the ecosystems of those large vendors.
Rimini Street supports clients in their end-to-end needs, including:
- Managed and professional services
- Licensing advisory
- Security and interoperability
- Tax and regulatory compliance
- Full system software support
- Monitoring and system health check services
“The age of monolithic ERP from a single vendor is over. The reality is that it is much more plug-and-play from various vendors and tools today,” Rowe said. “The big players can’t get value out quick enough, and businesses are much more likely to take advantage of integrations and connections today.”
Additionally, Rowe says the company does not belong to large partner program groups or participate in reseller incentive programs, leaving Rimini Street available to provide advisory services to organizations.
“We sit on the side of the customer more than anything, and that means we can help them with vendor-agnostic solutions that address their challenges with the technology they already have,” Rowe said.
To Rowe, Rimini Street’s foundational mission is to enable organizations to get more out of their existing tooling and budgets and then help them re-allocate those resources to fuel innovation and drive growth.
“The goal is to help make the CIO and their team heroes,” Rowe said. “CIOs we talk to have a laundry list of projects the business wants, but they can never get to them all. We want to give them back time and money so they can innovate and tackle that list.”
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